Infrastructure Support Services
UK-based holistic infrastructure support
Hanaxion can provide holistic infrastructure support, delivered by UK-based technical specialists who are vendor trained to expert level, and able to forensically trace issues through the multiple datacentre layers of storage, network, virtualisation and compute environments.
We will identify the root cause and remediate irrespective of where it originates, or if for contractual reasons we are unable to access certain areas, we can work with you or your third party, share our findings, or if necessary act as your advocate to restore service.
Key features of infrastructure support
Feature one
Pre-paid, hourly service points
Feature two
Points can be redeemed against Advisory or Problem Resolution Support
Feature three
Business hours or 24×7 support available
Feature four
Weekly usage statements available
Feature five
Delivered from vendor-certified, UK-based resources
Feature six
Service Levels correlated to the severity and impact of an issue
Feature seven
Partner certified to ISO 27001 and ISO9001 standards
Feature eight
Incidents can be logged by telephone, email or online portal
Feature nine
Points are valid for one year or until depleted
Feature ten
Additional points can be purchased at any time at same commercial rate
Infrastructure Support Services in full
Drive the maximum return on your investment, with five infrastructure support services alongside Hanaxion advisory support.
Breakfix
Get replacement or repair for your vital infrastructure parts by Certified Engineers - 24x7x365 - 4-hour Fix all the way down to 9×5 Monday to Friday Response.
Legacy Software
Stay Cyber Essentials current by wrapping your non-compliant software in a 64-bit container (fully compatible with AVD, Citrix, VMware).
IT Security
WannaCry, PostOffice, Sony Pictures - ring a bell? We can provide Anti-Malware, Network Security, Email Security, Anti-Ransomware, 2-Factor Authentication, Secure Backups and much more.
Post-warranty support
Extend the effective life of your hardware by utilising our BreakFix and/or Support Points service.
Structured Cabling Services
Copper, Fibre-Optic, WIFI? Give your layer-1 infrastructure a spring-clean; surveys, cabling, design, deployment, health checks, and remediation work.
NetApp
Reduce the Total Cost of Ownership and optimize utilisation of your NetApp environment with our Health-Checks, ONTAP upgrades, maintenance and much more – all done by certified engineers from our most accredited NetApp partner in the country.