Hanaxion Flexible Support Tokens

What Are Hanaxion Flexible Support Tokens?

Hanaxion Flexible Support Tokens (FSTs) provide a simple, transparent way to access expert technical support exactly when you need it, without the commitment of a fully managed service.

Designed for organisations that value flexibility, FSTs allow you to draw on Hanaxion’s highly skilled infrastructure specialists across a wide range of disciplines, from core infrastructure and cyber security to websites and endpoints.

While our rates may not be the lowest on the market, our deep technical expertise and methodical, end-to-end approach mean issues are resolved efficiently and effectively, often using fewer tokens than expected, delivering genuine value and a strong return on investment.

How To Purchase Tokens

Hanaxion Flexible Support Tokens (FSTs) offer a straightforward and flexible way to purchase technical support in advance, providing clarity on both cost and usage.

Tokens are purchased in fixed blocks of 42 units, with each unit representing 30 minutes of support time, equivalent to 21 hours or three full working days per block.

Once purchased, tokens can be drawn down as and when support is required, allowing customers to access Hanaxion’s expert technical team without committing to a long-term managed service.

This structured approach ensures support time is used efficiently, gives full visibility over consumption, and allows organisations to plan and control their support spend with confidence.

Key benefits include:

Each Token / Unit is 30 minutes
Minimum call-off is 2 units
Tokens are valid for 1 year from activation, after which they are automatically expired
Tokens become active on the 1^st day of the month following receipt of invoice payment (Tokens are linked to calendar months)

Available Token Types

FLEXIF

Full Infrastructure Stack, excluding End Points

FLEXAP

Access Points & CCTV

FLEXWB

Websites and hosting

FLEXCS

Cyber Security

FLEXEP

End Point ONLY

Hanaxion’s flexible approach ensures every client receives a tailored experience that aligns with their business objectives. The combination of vendor-certified expertise and accessible communication channels creates a partnership built on trust and long-term reliability. Clients benefit from a personal touch backed by deep technical knowledge and outstanding value.

Token Call-Off Rates

Hanaxion Flexible Support Tokens are consumed using a simple and transparent call-off model, ensuring customers always know how their support time is being used.

Tokens are deducted in half-hour units, or part thereof, based on when the support is delivered.

Work carried out during standard business hours is charged at a lower call-off rate, while work undertaken outside of these hours reflects the additional resource commitment required.

This approach provides flexibility for urgent or out-of-hours requirements, while allowing customers to manage and prioritise their token usage efficiently and cost-effectively.

08:00-18:00 Normal UK Business Days

One token is spent for time during UK In-Hours period.

18:00-08:00 and any time during UK Non-Business Days

Two tokens are spent for time during UK Out-Of-Hours period.